Internal Sales Engineer

Purpose of job

Support both internal/external customers for less complex project/products’ inquiries and Identify opportunities for external sales.



Key Activities





4、按照定义的流程在SAP CRM One Office系统中处理;通过一系列问题快速确定客户需求,收集所需信息



1、Handle incoming email inquiries and offer solutions to suite customer needs and specifications with high quality; Produce SAP CRM quotations and deliver to customer timely.

2、Provide instant support/solution to inquiries via 1office hotline; Ensure agent’s availability on-line aiming for specified performance of telephony; Proficient use of Trio system for daily operation;

3、Identify sales opportunity from new customer and generate leads to external sales

4、Operate in CRM as per defined process; reporting any issues to super users for resolution; involvement in functionality improvement.

5、Handle customer issues if and when these arise.

6、Collect product knowledge and share to the team

Critical knowledge and experience

1    本科学历,工科背景优先

2    3年以上工业行业售前技术支持相关工作经验优先,有一定的产品报价、选型工作经验

3    英文书面熟练

4    熟悉CRMSAP系统优先

1、Bachelor’s Degree in engineering is preferred

2、3+ years working experience in technical supporting or quotation related supporting

3、Fluent in English, both oral and written. Able to communicate technical details with English speaking colleagues.

4、Basic CRM/SAP knowledge within the related work area

5、Proficient with Microsoft Office products 

Competencies and behaviours
C_Coping with Pressures and Setbacks
C_Delivering Results and Meeting Customer Expectations
C_Working with People
C_Following Instructions and Procedures
S_English Proficiency
S_Digital Skill: Digital Engagement Tools
S_Digital Skill: Data Capture & Enrichment
S_Digital Skill: Utilizing Digital Customer Tools
S_Digital Skill: Sales Support Tools

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