Internal Sales Engineer

Purpose of job

Support both internal/external customers for less complex project/products’ inquiries and Identify opportunities for external sales.

支持内部/外部客户处理相对通用的项目/产品查询(选型并报价),并识别外部销售机会

                          

Key Activities

工作职责:

1、处理收到的电子邮件查询,并提供高质量的解决方案,以满足客户的需求和规格;制定SAP客户关系管理报价并及时交付给客户。

2、通过1office热线为客户的咨询提供即时支持/解决方案;确保代理商的在线可用性,以达到指定的电话性能;熟练使用Trio系统进行日常操作;

3、识别新客户的销售机会,并产生外部销售线索

4、按照定义的流程在SAP CRM One Office系统中处理;通过一系列问题快速确定客户需求,收集所需信息

5、处理客户出现的问题。

6、收集产品信息等并分享给团队

1、Handle incoming email inquiries and offer solutions to suite customer needs and specifications with high quality; Produce SAP CRM quotations and deliver to customer timely.

2、Provide instant support/solution to inquiries via 1office hotline; Ensure agent’s availability on-line aiming for specified performance of telephony; Proficient use of Trio system for daily operation;

3、Identify sales opportunity from new customer and generate leads to external sales

4、Operate in CRM as per defined process; reporting any issues to super users for resolution; involvement in functionality improvement.

5、Handle customer issues if and when these arise.

6、Collect product knowledge and share to the team

Critical knowledge and experience

1    本科学历,工科背景优先

2    3年以上工业行业售前技术支持相关工作经验优先,有一定的产品报价、选型工作经验

3    英文书面熟练

4    熟悉CRMSAP系统优先

1、Bachelor’s Degree in engineering is preferred

2、3+ years working experience in technical supporting or quotation related supporting

3、Fluent in English, both oral and written. Able to communicate technical details with English speaking colleagues.

4、Basic CRM/SAP knowledge within the related work area

5、Proficient with Microsoft Office products 

Competencies and behaviours
C_Coping with Pressures and Setbacks
C_Delivering Results and Meeting Customer Expectations
C_Working with People
C_Following Instructions and Procedures
Skills
S_English Proficiency
S_Digital Skill: Digital Engagement Tools
S_Digital Skill: Data Capture & Enrichment
S_Digital Skill: Utilizing Digital Customer Tools
S_Digital Skill: Sales Support Tools
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