Application Engineer 1

General Summary:

Provides prompt and professional technical product support and product pricing to external customers for all Grundfos products.

 

Principal Duties and Responsibilities:

 

Establish a working relationship with our customers by communicating via mail, telephone, or personally with customer or company employee by performing the following duties.

  1. Responds to customer inquiries related to product pricing, and deliveries.
  2. Assist in selecting the correct product to best meet the customer’s needs.
  3. Provides product documentation and information to support external customers.
  4. Guides customers to the appropriate direct distribution customer.
  5. Provides first line technical support for pump applications.
  6. Route requests and unresolved issues to the designated area.
  7. Provide aftermarket parts support for Domestic customers for all Grundfos products.
  8. Assist customers with responsible installation of products.
  9. Responsible for interdepartmental correspondence communicating customers’ concerns.
  10. Documents all customer interactions and complaints through the CRM system.   
  11. Required to meet or exceed Customer Support Center quality assurance standards on a consistent basis.

Education and Experience:

Bachelor’s degree in engineering or other technical discipline preferred, or equivalent or two to three years of experience in a technical role within the pump industry or equivalent field. 

 

Required Knowledge, Skills and Abilities:

  1. Must display a strong mechanical ability.
  2. Ability to manage multiple customer requirements in a fast-paced environment.
  3. Displays the ability to organize and maintain various files and logs.
  4. Demonstrates the ability to own customer requests and follow them to completion.
  5. Excellent experience with computers and software.
  6. Capable of communicating to a technical or non-technical audience.
  7. Strong written and verbal communication skills.

 

 

 

 

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